Frequently Asked Questions

Trust us, we have answers to your questions.

Where do we ship?
We ship to the UK and all EU countries! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.

Shipping Times
For orders under lightening and decor, it takes 7- 10 business days to ship. Heavy items like under Furniture takes longer, estimated time is 20-35 business days

Items that carry the pre-order label will have specified times for shipment attached. Please understand that our times are to ensure the products are of the best quality.

Shipping & Handling Process
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the UK and EU.

Shipping Costs
We provide free shipping to the EU and UK for all orders listed in lighting and decor pieces above €100. Any order below this amount will be charged for shipment. Please note – Heavy and Fragile items are subject to additional shipping charges that levied on a per product basis. These items are not eligible for Free Shipping over €100.

We understand that in the world of decor some items may fit in perfectly, se we accept a return for a refund within 14 days of delivery in the original condition and packaging.
This does ONLY apply to lighting and some decor pieces. Heavy items like sofas can ONLY be returned if there is damage during shipment.

There is an 8% cancellation fee to cover transaction processing costs.

You can choose between a refund of in-store credit or a refund to your original payment method.

Cniture does not cover the cost for return shipping. As soon as we receive the return from you, we will begin to process the return which will take 2-3 business days. Please contact us using the contact form to the side to initiate a return! 🙂

Damaged or Defective Items
We know how frustrating this situation can be. We will issue you a brand-new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 20 days of the delivery date.

We apologize for your less than perfect experience.

Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 5 business days of our receiving the product. 

If you can include a tracking number for us for the return of the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping. Return time frames depend on how soon you are able to ship the products and when we receive them.

How can I cancel my order?

As long as your product has not been submitted for fulfillment by us, we can cancel the order. There is an 8% cancellation fee to cover transaction processing costs. These charges are not refunded to us.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we’ll be able to do it.

If your order has been shipped, then you must follow our return policy in order to get a refund once you receive your product. Our customer service team is on standby to help you out!

Other inquiries
If you have any further questions or concerns that we haven’t highlighted, please do not hesitate to contact us at – we’re here to help!

Where are you located?
Cniture operates from Istanbul, Turkiye and London United Kingdom.

Please contact us directly to find out which address you should ship any returns to, as each customer is associated with the closest fulfilment center to their geographic location.

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