Refunds and Return Policy
We understand that in the world of decor some items may fit in perfectly, se we accept a return for a refund within 14 days of delivery in the original condition and packaging.
This does ONLY apply to lighting and some decor pieces. Heavy items like sofas can ONLY be returned if there is damage during shipment.
There is an 8% cancellation fee to cover transaction processing costs.
You can choose between a refund of in-store credit or a refund to your original payment method.
Cniture does not cover the cost for return shipping. As soon as we receive the return from you, we will begin to process the return which will take 2-3 business days. Please contact us using the contact form to the side to initiate a return!
Damaged or Defective Items
We know how frustrating this situation can be. We will issue you a brand-new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 20 days of the delivery date.
We apologize for your less than perfect experience.
Return Shipping Guidelines
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 5 business days of our receiving the product.
If you can include a tracking number for us for the return of the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping. Return time frames depend on how soon you are able to ship the products and when we receive them.
Please NOTE that: the address on the website is not a return address; when necessary, please reach out to us for return address details.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.